RAV Webinar Recording: Challenging Communications

This pre-recorded webinar runs for 1.5 hours and can be purchased online and accessed at any time.

This Webinar will help its participants to understand the elements of effective communication, recognise others and self in communication interactions, manage and understand conflict, operate constructively, and have cooperative interactions that lead to a shared positive outcome in challenging situations. 

This webinar video examines:

• what effective communication looks like
• identifying and understand origins of conflict
• the position of the ‘other’ and ‘self’ in difficult interactions
• conflict Management styles and Conflict Management techniques.

Jayne Ferguson is the Centre Manager Ballarat at Relationships Australia Victoria, and a clinician, certified trainer/educator, presenter and clinical supervisor. She has worked in the community and government sector for 25 years and has been working at Relationships Australia Victoria for the past 15 years. She sees relationships as the cornerstone of life and has a passion for helping people have respectful, meaningful, and fulfilling relationships.

This webinar will provide practical tips and strategies that you can apply immediately to managing communications in clinical settings, workplaces and relationships.

Accessing your training 

• When you purchase this training event, a new account in the RAV learning Management system (Moodle) will be automatically created. This is our new online learning hub – where you can access all of our upcoming training and professional development programs.

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