Online Workshop: The Accidental Mediator - 19/03/2025 & 26/03/2025

Part One: 

19/03/2025 

Time: 9.30am - 1.00pm (AEDT)

Part Two: 

26/03/2025 

Time: 9.30am - 1.00pm (AEDT)

There are many situations where you might find yourself in the middle of a conflict and want or need to intervene to support the parties to create a more collaborative, solution-focused space. 

In this 2-part training you will learn about mediation principles, conflict resolution skills and strategies you can apply in a variety of settings where conducting a formal mediation process is not possible, appropriate or necessary, but a structured and skilful intervention will be helpful. 

Learning outcomes  

During this 2-part training, participants will gain: 

• an understanding of conflict and different conflict resolution approaches, including mediation 

• an understanding of your own response to conflict and how to manage this 

• a structured conflict resolution and negotiation process to help achieve positive outcomes that can be applied in a range of different settings 

• strategies and micro skills to implement a collaborative and solution-focused approach to conflict management 

• strategies and micro skills to use in ‘ad hoc’ conflict situations 

• strategies and micro skills to use in scenarios where pre-planning is possible 

• self-care strategies and ways to manage the emotional impacts of being involved in conflict. 

Ideal for 

Community organisation practitioners and team leaders, school staff, health professionals, youth workers, child and family workers, and counsellors, and anyone wanting to find out more about mediation. 

About the presenter 

Cath Tregillis is a highly experienced Family Dispute Resolution Practitioner (FDRP) with qualifications in dispute resolution and family therapy. She has worked across community organisations as a manager, clinical supervisor and trainer and has provided mediation and restorative processes in family, community and workplace settings. She is currently a trainer and assessor within Relationships Australia Victoria’s (RAVs) Family Dispute Resolution (FDR) and mediation training programs.    

Registration information 

• When you register, you'll be taken to our payment gateway to complete your registration. A new account will be automatically created for you in our Learning Management System (Moodle). 

• Registrations for scheduled workshops close 48 hours before the event. 

• Workshops must be paid for at least 2 business days before the training date, or your registration will be cancelled.  

• If paying by invoice, proof of payment needs to be provided at least 24 hours ahead of the event. 

Training Workshops Cancellation Statement [PDF, 1MB]  

Other information 

Please note that you'll need access to the following to participate in this workshop: 

• desktop or laptop computer 

• reliable internet connection 

• headphones recommended 

• microphone/speakers 

• webcam (built-in or external to your computer) 

Contact us 

Centre for Learning and Innovation 
Phone: (03) 8573 2222 
Email: ravtraining@rav.org.au