Online Workshop: Managing Challenging Behaviours - 9/11/2026

Date: 9/11/2026

Time: 9.30am - 12.30pm AEST

Learn strategies to defuse difficult situations, manage intense emotions and move towards positive solutions.  

Everyone gets frustrated or angry on occasion, particularly when they’re under pressure. Most of the time, they deal with their anger and frustrations in socially acceptable and appropriate ways. It’s important, however, to know how to respond when people behave in challenging ways.  

This workshop will share strategies to defuse situations where clients, colleagues or community members are exhibiting strong emotions and/or difficult behaviours. We’ll also discuss how to understand your own triggers and have ways to manage your own emotions when using these strategies.  

What you’ll learn  

At the end of this workshop, you'll be able to:  

• recognise early warning signs of escalating emotions in others and take steps to prevent conflicts from intensifying. 

• identify and address personal emotional triggers that may impact your response, ensuring calm and professional interactions in challenging situations  

• understand how and why people react both physically and emotionally to difficult situations  

• apply strategies to help others manage their emotions  

• use effective communication skills  

• articulate and apply conflict management strategies  

• demonstrate an understanding of how to monitor your own reactions and practise self-care.  

Who is this workshop for?  

A range of workers in community organisations, social services, schools or businesses working with clients or colleagues demonstrating challenging behaviours and emotions.  

About the presenter  

Jeff Roberts is a clinical psychologist with more than 15 years’ experience in counselling and mental health settings across Australia and internationally. Jeff specialises in men's health and is also experienced working with LGBTIQA+ communities on a range of different issues including depression, anxiety, sexual health and interpersonal issues. He is highly experienced in performing IQ, personality and memory testing. Jeff is also experienced in coaching, training and leadership development within the corporate sector.  

Registration information 

• When you register, you'll be taken to our payment gateway to complete your registration. A new account will be automatically created for you in our Learning Management System (Moodle). 

• Registrations for scheduled workshops close 48 hours before the event. 

• Workshops must be paid for at least 2 business days before the training date, or your registration will be cancelled.  

• If paying by invoice, proof of payment needs to be provided at least 24 hours ahead of the event. 

Training Workshops Cancellation Statement [PDF, 1MB]  

Other information 

Please note that you'll need access to the following to participate in this workshop: 

• desktop or laptop computer 

• reliable internet connection 

• headphones recommended 

• microphone/speakers 

• webcam (built-in or external to your computer) 

Contact us 

Centre for Learning and Innovation 
Phone: (03) 8573 2222 
Email: ravtraining@rav.org.au