In this course, we highlight strategies that you can use to defuse situations when clients, colleagues or community members are exhibiting strong emotions and/or difficult behaviours.
The course also focuses on understanding your own particular triggers and ways to manage your own emotions when using these strategies.
At the end of this course, you will be able to:
This comprehensive self-paced course is ideal for range of workers in community organisations, social services, schools or businesses dealing with challenging clients or colleagues.
After completing this course you’ll receive the following course completion awards:
The digital micro-credential badge can be displayed on your LinkedIn profile, resume, CV or email signature, to share your accomplishment with colleagues and professional networks.
When you register:
Training and Development Team
Phone: (03) 8573 2222
Email: ravtraining@rav.org.au
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