Negotiation and Conflict Management in the Workplace - 12/08/2025

Date: 12/08/2025

Time: 9.30am - 12.30pm AEST

Learn to manage workplace conflict in your role as team leader or manager. 

Conflict occurs when people disagree about something and believe that only one person or party's interests can be met.  

In the workplace, this can happen regularly as people working in teams need to complete tasks together. This workshop will discuss practical strategies for managing conflict in different situations and provide you with skills to implement them.  

We will also provide useful negotiation approaches that can help people in conflict to reach an outcome that is agreeable to everyone. 

Learning outcomes 

At the end of this workshop, you'll have gained: 

• an understanding of conflict and how to identify it 

• an awareness of your own responses to conflict 

• conflict management strategies and how to use them in different workplace situations  

• skills to implement a collaborative and solution-focused approach to conflict management 

• a structured conflict resolution and negotiation process to help achieve positive outcomes 

• self-care strategies and ways to manage emotional responses associated with being involved in conflict. 

Ideal for 

Anyone leading teams or managing staff in the workplace. 

About the presenters 

Astrid Horter is the Program Leader Learning Delivery at Relationships Australia Victoria (RAV). She holds tertiary qualifications in law and psychology and is an experienced Family Dispute Resolution Practitioner (FDRP), Mediator and Child Consultant. Astrid leads the delivery of RAV’s accredited training programs, provides supervision to external organisations and designs and facilitates customised workshops. She has extensive experience working in community organisations as a clinical supervisor, trainer and manager.   

Adrien March is a Program Facilitator in RAV’s FDR and mediation training team. She has been working in the Dispute Resolution Sector for 15 years as an FDRP, Nationally Accredited Mediator, trainer, supervisor, presenter and researcher.  Adrien’s specialisations include working with rainbow families and high-conflict disputes. She has tertiary qualifications in Psychology and Management; and values working with clients and students to promote empowerment in decision-making and learning. 

Cath Tregillis is a highly experienced FDRP with qualifications in dispute resolution and family therapy. She has worked across community organisations as a manager, clinical supervisor and trainer and has provided mediation and restorative processes in family, community and workplace settings. She is currently a trainer and assessor within RAV’s FDR and Mediation training programs. 

Registration information 

• When you register, you'll be taken to our payment gateway to complete your registration. A new account will be automatically created for you in our Learning Management System (Moodle). 

• Registrations for scheduled workshops close 48 hours before the event. 

• Workshops must be paid for at least 2 business days before the training date, or your registration will be cancelled.  

• If paying by invoice, proof of payment needs to be provided at least 24 hours ahead of the event. 

Training Workshops Cancellation Statement [PDF, 1MB]  

Other information 

Please note that you'll need access to the following to participate in this workshop: 

• Desktop or laptop computer 

• Reliable internet connection 

• Headphones recommended 

• Microphone/speakers 

• Webcam (built in or external to your computer) 

Contact us 

Training and Development Team 
Phone: (03) 8573 2222 
Email: ravtraining@rav.org.au