Date: 31/03/2025
Time: 9.30am - 12.30pm (AEDT)
Learn strategies to defuse difficult situations, manage intense emotions and move towards positive solutions.
Everyone gets frustrated or angry on occasion, particularly when they’re under pressure. Most of the time, they deal with their anger and frustrations in socially acceptable and appropriate ways, however, it’s important to know how to respond when they don’t
This workshop will share strategies to defuse situations where clients, colleagues or community members are exhibiting strong emotions and/or difficult behaviours. We’ll also discuss how to understand of your own triggers and have ways to manage your own emotions when using these strategies.
At the end of this workshop, you'll be able to:
A range of workers in community organisations, social services, schools or businesses working with clients or colleagues demonstrating challenging behaviours and emotions.
Victoria Strong is a clinical counsellor and experienced trainer with Relationships Australia. She has a diverse background working in various settings, including education, where she has served as a Disability and Wellbeing Coordinator. Victoria has extensive experience in direct client work with young people and their families, addressing both simple and complex mental health issues, including gender diversity, sexual trauma, family violence, and suicidality.
Victoria’s expertise extends to working with neurodiverse youth and their families, supported by a deep understanding of the disability sector from lived experience. She holds clinical accreditation with PACFA (Psychotherapy and Counselling Federation of Australia). Her career spans the government, corporate, and not-for-profit sectors, where she has provided coaching, training, and support. Victoria is dedicated to enhancing community support systems and empowering others to provide effective sustainable care.
Training Workshops Cancellation Statement [PDF, 1MB]
Please note that you'll need access to the following to participate in this workshop:
Training and Development Team
Phone: (03) 8573 2222
Email: ravtraining@rav.org.au
Date: 16/04/2025
Time: 3pm-4.30pm (AEST)
Date: 12/2/2025
Time: 1.00pm - 4.00pm AEDT
Gain information and strategies to respond to client queries
$50.00 inc. GSTDate: 22/05/2025
Time: 9.30am - 12.30pm AEST