Home / Online courses / Online Workshop: Managing Difficult Conversations - 20/10/2022

Online Workshop: Managing Difficult Conversations - 20/10/2022

$220.00 inc. GST

Date: 20/10/2022

Time: 9.30am - 12.30pm (AEDT)

Difficult conversations can be uncomfortable. In this online workshop you will learn how to apply skills to prepare for difficult conversations, and strategies to help you to manage your emotions and support others in the conversation. This workshop will also explore and unpack effective communication skills and common conflict management styles.

Learning outcomes

By the end of this workshop, participants will be able to:

  • apply skills to prepare for a difficult conversation
  • demonstrate an understanding of effective communication skills
  • demonstrate an understanding of how and why people react to difficult situations physically and emotionally
  • apply strategies to manage emotions
  • demonstrate an understanding of common conflict management styles.

Ideal for 

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

About the presenter

Lilia Szarski is a clinical supervisor and experienced trainer at Relationships Australia Victoria and a qualified, registered psychologist. She is also a member of the Australian Psychological Society, International Association of Family and Conciliation Courts, and the International Association of Applied Psychologists.

Accessing your training 

  • When you register for this training event, a new account in the RAV learning Management system (Moodle) will be automatically created. This is our new online learning hub – where you can access all of our upcoming training and professional development programs.
  • This online, interactive workshop will be delivered live via Zoom video-conferencing. Further information will be provided upon registration.

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