Time: 9.30am - 12.30pm AEDT
Everyone gets frustrated or angry on occasion, particularly when they’re under pressure. Most of the time, they deal with their anger and frustrations in socially acceptable and appropriate ways, however, it’s important to know how to respond when they don’t
This workshop will share strategies to defuse situations where clients, colleagues or community members are exhibiting strong emotions and/or difficult behaviours. We’ll also discuss how to understand of your own triggers and have ways to manage your own emotions when using these strategies.
At the end of this workshop, you'll be able to:
A range of workers in community organisations, social services, schools or businesses working with clients or colleagues demonstrating challenging behaviours and emotions.
Lucille Hart is an experienced facilitator at Relationships Australia Victoria. She holds qualifications in psychology, the social sciences and meditation and is experienced in the provision of mental health, healthy relationship, rehabilitation, family violence, youth and psychoeducational services. Lucille has substantial experience working in community organisations as a coordinator, trainer and facilitator and regularly provides training for government and non-profit organisations in areas including healthy relationships, wellbeing, vicarious trauma, professional boundaries and managing difficult conversations.
Full Self-Paced Course$400.00 inc. GST
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